FAQ

Frequently Asked Questions (FAQ)

Welcome to the CASS MARINE LTD FAQ page. Here, we address common questions to help make your shopping experience smooth and enjoyable. If you have further questions, feel free to contact us.

1. What products does CASS MARINE LTD offer?

We specialize in high-quality wine glasses designed for both casual enjoyment and special occasions. Our selection aims to bring elegance and durability to your wine-drinking experience.

2. Where do you ship?

We currently ship to addresses within the United Kingdom and selected international destinations. If your country is available at checkout, we are able to ship there.

3. What are the shipping fees?

  • United Kingdom: £10
  • International Destinations: £20
    Shipping fees are automatically calculated at checkout based on your location.

4. How long does delivery take?

  • United Kingdom: 3-5 business days
  • International: 7-14 business days
    Please note that these times are estimates and may vary depending on customs processing or unexpected courier delays.

5. Can I track my order?

Yes, once your order has shipped, we will send a confirmation email with a tracking number to monitor the status of your delivery.

6. What is your return policy?

We offer a 30-day return policy for items in their original condition and packaging. For more details on how to make a return, please refer to our Return and Refund Policy.

7. Do you offer exchanges?

Yes, we offer exchanges for items that arrive damaged or defective. Please contact us within 14 days of receiving your order for assistance with an exchange.

8. What payment methods do you accept?

We accept major credit cards and other payment methods available at checkout. All transactions are processed securely.

9. Are there any customs fees for international orders?

For international orders, customs fees, import duties, and taxes may apply upon arrival in your country. These charges are the responsibility of the customer.

10. How can I contact you?

Feel free to reach out to us with any questions or concerns:

Thank you for choosing CASS MARINE LTD. We look forward to providing you with exceptional wine glasses and a wonderful shopping experience!